IT Support and Automation Specialist

About Us
Founded in 2003, we've built a legacy of unforgettable experiences across the Middle East. From flagship public events to large-scale activations, our work blends logistical excellence with creative ambition to shape moments that matter.

We are LINKVIVA — creators of experiences that live beyond the day.

Our Energy (Values) The 5Ps
👫 People We rise by lifting others
🌈 Positivity We see the light, even in chaos
🎯 Perfection Not flawless. But fearless in chasing better
🧭 Pioneering We break molds, not rules
❤️ Passion We lead with fire in the belly

Why You Should Join Us
💻 Backbone of the Business: Keep our people connected, productive, and supported across offices and live event sites
🎪 Events-Driven Environment: From studios to site offices, no two days or setups are the same
🔐 Ownership & Trust: Own core systems, security, and the end-user experience, not just tickets
🚀 Hands-On, High-Impact Growth: Work across service desk, systems administration, and automation and AI that help every department work smarter

About the Role
As IT Support Specialist, you will keep LINKVIVA's workplace technology running smoothly, supporting users, devices, accounts, networks, and systems across our offices in Dubai, Abu Dhabi, and KSA, our warehouses, and live project sites.

This is a hands-on, service-focused role covering end-user support, Microsoft 365, device and access management, networks, telecoms, and IT asset control. You will also work with departments across the business to automate manual, repetitive work and apply AI where it adds real value.

You will report to the Systems & Technology Manager and work closely with the IT Admin, department teams, and external vendors to deliver IT services that are reliable, secure, and well documented.

What You'll Do
• Provide end-user support for Windows and macOS, including setup, troubleshooting, software installation, and peripherals. Manage Apple and Windows devices through MDM (Apple Business Manager and Intune), keeping them patched, encrypted, and protected.
• Run secure onboarding, role changes, and offboarding, including accounts, access, and device issue and recovery
• Administer Microsoft 365 (Exchange Online, SharePoint, users, and security settings) and Google Workspace, and manage user access and permissions
• Maintain networks, Wi-Fi, firewalls, VPN, domains, DNS, and connectivity across offices, warehouses, and live event sites, Manage ISP and telecom providers, company SIM cards, and mobile plans
• Support meeting rooms and office technology, including AV, conferencing, printers, and shared devices, so spaces are always meeting-ready
• Look after telephony, storage, and security systems, including the Yeastar PBX, Synology NAS backups, and CCTV, coordinating vendors when needed
• Manage the IT asset lifecycle in our ERP system, from procurement and issue to recovery and decommissioning, with accurate tracking and audits, Track software licenses and subscriptions, supporting renewals and compliance, and flagging duplicate or unused tools to control cost
• Enforce security standards, including least-privilege access, device encryption, patching, and endpoint protection, and support backup, business continuity, and staff security awareness
• Handle incidents and requests through clear service processes, finding permanent fixes for recurring issues and escalating major issues to the Systems & Technology Manager, Provide on-site support during live events, and travel to our Abu Dhabi and KSA offices when needed
• Work with departments across the business to automate manual, repetitive processes using n8n or Power Automate, integrating Microsoft 365 (via Microsoft Graph), our ERP, and other platforms through APIs
• Identify where AI can help teams work smarter, and support approved AI tools with the right access, clean data, testing, and user adoption
• Maintain SOPs, runbooks, and documentation for all systems and workflows, and train colleagues on new tools

About You
✔ Hands-on and service-oriented, with strong technical ownership
✔ Calm, methodical, and solutions-focused under pressure
✔ Security-minded, with strong attention to detail and respect for access control and data protection
✔ Comfortable balancing user support with system administration
✔ Curious about automation and AI, and keen to turn manual work into reliable workflows
✔ A clear communicator who explains technical issues simply and enjoys helping people work better
✔ Proactive about reducing repeat issues, improving processes, and controlling costs
✔ Comfortable working in fast-paced, live, project-based environments

What You Need to Apply
✅ 3–6 years of experience across service desk and systems administration
✅ Strong experience with Microsoft 365 (Exchange Online, Entra ID, SharePoint) and MDM (Apple Business Manager and Intune) for Windows and macOS
✅ Working knowledge of networking (Ubiquiti UniFi preferred), firewalls, VPN, DNS, NAS backups (Synology), IP CCTV, and PBX / VoIP (Yeastar or similar)
✅ Experience with IT asset, license, and vendor management and cybersecurity basics
✅ Hands-on automation experience with n8n, Power Automate, or similar, and comfortable with APIs, webhooks, and JSON
✅ Bachelor's degree in IT, Computer Science, or a related field (or equivalent experience)
✅ Fluent in English (spoken and written)
✅ Based in the UAE with full working rights, Flexible for evenings, weekends, live events, and travel to Abu Dhabi and KSA

Your Application Will Stand Out If You
⭐ Hold certifications such as MS-900, MD-102, SC-900, PL-900, CompTIA, or ITIL
⭐ Have built n8n workflows or chatbots, connected Microsoft 365 through Microsoft Graph, or used AI tools such as Copilot, ChatGPT, or Claude at work
⭐ Have ERP experience, especially assets, helpdesk, or integrations
⭐ Have supported creative, production, or event-driven teams

What We Offer
🎁 Competitive salary package
🛂 UAE employment visa and medical insurance
🌴 Annual leave in line with UAE labour law
📈 Real growth in automation and AI, with support to build new skills